Refund policy
RETURN & REFUND POLICY
At Pawlinia, we want you and your dog to love every product you receive. If something isn’t right, we’re here to help.
14-Day Returns
You can request a return within 14 days of receiving your order.In accordance with EU consumer protection laws, customers within the European Union also have the right to withdraw from their purchase within 14 days, without providing a reason.
Eligibility for Returns
To be eligible for a return, items must be:
Unused and unworn
In original condition
With tags attached
In original packaging
Accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, please contact us at:
Once your request is approved, we will provide you with:
Return instructions
Return address
Items sent back without prior approval will not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer, unless:
The item is defective
The item arrived damaged
You received the wrong item
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
The fastest way to receive a different item is to:
Return your original item
Place a new order once your return is approved
Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products
Used items or items showing signs of wear
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at: